1

• Click the Report button in the error message dialog box.

or

• Choose System:Report.

2

The first step is a Welcome screen.

Click the Next button.

Result: The Description dialog box is displayed and shows a list of the problems/errors that have occurred. All the problems/errors that have occurred, together with help texts, are automatically recorded and included in the report.

• If you select a specific error in the Description dialog box, the appropriate help text is shown in the error message box.

3

Add the following information in the Description dialog box:

• A short description of the problem.

• The circumstances under which the problem occurs.

• The consequences of the problem.

Click the Next button.

Result: The Reproducibility dialog box opens.

4

Specify whether the problem is reproducible or not. Select one of these alternatives:

• Yes

  (Provide a short description in the text box of how the problem can be reproduced.)

• No

• Unknown.

Click the Next button to proceed to attach example files (see table below).

1

The Attachments dialog box is displayed:

2

• Depending on the character of the file to be attached, select the appropriate tab: Result, Method, System log or Global log.

• Attach a file:

  Click the Add button.

  Select a file in the dialog box and click the Attach or OK button.

Result: The selected file is added to the tab in the Attachments dialog box.

Note: To remove a file, select the checkbox and click the Delete button.

3

To include more information in the report, select the appropriate check boxes in the System information field. By default, all options are checked.

Computer & operating system information

A summary of the computer and operating system information, for example type of processor, processor speed, RAM, hard disk capacity and printer.

Integrity check

When UNICORN is installed a checksum calculation is performed on the stationary files (*.dll and *.exe) for the system. An integrity check means that a new checksum calculation is performed for the same files in their folders. This new calculated value is compared with the checksum value obtained during installation. The results of the comparison are presented in the report and any deviations are included.

• Click the Next button.

Result: The Generate report dialog box is displayed.

4

Go to step 3 below.

1

By default, the report is saved in the folder: Unicorn\Reports.

If you want to save the report in another location, select a folder in the tree structure.

2

You also have these options:

• Click the Preview button to open the report in Notepad.

• Click the Print button to print the report without any preview.

3

Click the Finish button to generate and save the report.