You have forgotten your password.

Ask the system administrator to supply a new password.

Username and password not accepted

You cannot log on although you use your correct username and password.

Reason: The file USERS30.MPM in the folder \UNICORN\SERVER\FIL could be corrupt.

• Restore the file USERS30.MPM from the latest back-up copy

or

• reinstall the default user.

No user names: Remote station

Both these conditions must apply:

• The User name drop-down box in the Logon dialog box is empty.

• You are trying to log on from a remote station in a network installation.

Make sure that the computer is logged on to the network before you start UNICORN.

Note: A remote station accesses the user list directly from the network server.

No user names: Local station

The user list on a local station in a network installation is not up to date.

Make sure that the computer is logged on to the network before starting UNICORN.

Note: The user list is stored locally on a local station, and is updated automatically from the network server if the computer is logged on to the network.

Stand-alone installation

If you receive the error message “Strategy file error” in a stand-alone installation, the strategy file is probably corrupt.

Reinstall the strategy as described in the Administration and technical manual “Install selected software components after the initial installation”.

Network installation

In a network installation, the error message “Strategy file error” may appear if you try to create a method for a system not physically connected to the computer.

Make sure that the computer is logged on to the network before UNICORN is started, so that the strategy file on the server disk is accessible.